Refund policy

VAVAA | Returns & Refunds Policy

RETURNS & EXCHANGES POLICY – VAVAA

Exchanges – 5 days
You can exchange any item within 5 days of delivery. This applies to all our products. Items must be unused and unwashed, with original tags and packaging. Perfumes must be unopened and sealed.
To arrange an exchange, email info@vavaa.co.uk with your order number before sending anything back, or visit our store at 235 Deansbrook Road, Edgware, HA8 9BX.

Faulty items – 2 days
If your item arrives faulty or damaged, contact us within 2 days of delivery at info@vavaa.co.uk with your order number and photos of the fault. We will offer a replacement or a full refund, including return postage.

Refunds
Refunds are given for faulty items only. Approved refunds go back to your original payment method within 5–10 working days of us receiving the item.

Return postage
For exchanges, the customer pays return postage. Please use a tracked and signed-for service, as we cannot be responsible for parcels lost in transit.

International orders
International exchanges follow the same rules. Customers pay return shipping and any customs charges.

Contact
Email: info@vavaa.co.uk
Store: 235 Deansbrook Road, Edgware, HA8 9BX

This policy does not affect your statutory rights.